Keeping in mind the Terms and Conditions (the “license”) published by our company that are mentioned below, our website agrees to give you a non-exclusive limited license to access the web templates and similar commodities that are marketed via this website (https://pingraphypro.com/) (the “products”).
1. Product Licensing & Usage
Our products are licensed under the GNU general public license and can be used on any number of websites.
2. Browser Compatibility
We consider it our duty to offer a great experience across most major browsers which is why our products support the latest modern web browsers including (but not limited to) Firefox, Safari, Chrome & Internet Explorer 9+. However, the performance may vary between different browsers, versions, and operating systems.
Photoshop Files License
The original Photoshop design files for our products are licensed and copyrighted by Pingraphy instead of GPL so you are not permitted to redistribute these files.
Customers who make individual product purchases will be able to get access to product updates. The club members will also be able to get access to these updates for all the products that are available to them till the time their subscription remains active.
Even though there is no guarantee that the older templates will be compatible with future versions of WordPress, all templates are designed to work with the latest available version of WordPress.
4. Product Compatibility
The Products are developed to be compatible with WordPress 3.0 or higher because we always strive to stay up-to-date with the latest version of WordPress. You might experience certain performance or functionality glitches with the Products if you use any version prior to that.
Your Pingraphy individual/package product/s information will be emailed to the email address (that you will provide) once we receive your payment. Even though this usually takes a few minutes, it may also take up to 24 hours. You can contact us through our contact page if you do not receive your email after waiting for this time period. You will have access to purchased product/bundle and the support forum after logging in with the given credentials.
All the products are the property of Pingraphy so you may not claim ownership (intellectual or exclusive) over any of our products, modified or unmodified. Our products come ‘as is’, without any kind of warranty, either expressed or implied. Under no circumstances can our juridical person be accountable for any damages including, but not limited to, direct, indirect, special, incidental or consequential damages or other losses originating from the employment of or incapacity to use our products.
7. Site Content
All the content published on the pingraphypro.com domain including images, site content published on the showcase and on the blog, belongs to Pingraphy and is under copyright. Any reproduction of the site content has to be authorized and distinctly referenced back to the source. Written consent of Pingraphy is required before the Pingraphy website is used or exploited for any commercial and non-private purpose. Though the content published on demo sites is non-exclusive and is not copyrighted.
8. Refund Policy
Pingraphy only offers refunds under select circumstances. The item must either be broken, not working properly or truly missing features as described.
Before you request a refund:
Please note that there is a difference between a broken item, and simply receiving an error message or having trouble configuring the product to your desired result.
Error messages are often related to improper setup, hosting, configuration, or software which causes the item to not work.
Before you request a refund from Pingraphy you must do the following: Read the extensive documentation that we provide with each product. Check the support forums for existing threads about the issue you’re receiving.
- Open a new support ticket with our support staff if you are still experiencing problems.
- Confirm that your server meets the specifications laid out in the requirements for the product.
- Please note that opening a dispute or initiating a charge back will not speed up your refund request, and we reserve the right to refer any case to the PayPal fraud department which may result in your account being limited.
As you are buying a digital product, when you download the item, you have taken ownership and we can not offer refunds because you have changed your mind or found a different product you prefer, or other similar reasons.
If you’re not sure whether a product is the correct fit for you, please reach out to our sales team or create a forum account and ask, and our team will be happy to assist you.
If you’ve read the above, and taken the necessary steps, but your product is still broken, malfunctioning or otherwise non-functional, please open a refund request.
Pingraphy provides these templates and designs ‘as is’, with no guarantee that they will work exactly according to your wishes or with all 3rd party components and plugins. In addition, we do not offer support through any means for installation, customization or administration of WordPress itself.
10. Price Changes
Pingraphy reserves the right to modify or suspend (temporarily or permanently) a subscription at any point of time and from time to time with or without any notice. Prices of all the products and subscription fees, including but not limited to monthly subscription plan fees can change upon 30 days notice from us. Such changes can be notified via posting it to the SuperAds website at any point of time.
We at Pingraphy do not guarantee or provide warranty for the functionality of these templates/themes in any way. There is no guarantee for its compatibility with all 3rd party components, plugins and web browsers. You should however test the browser compatibility against the demonstration templates on the demo server. It is your responsibility to make sure browser compatibility since we can not guarantee that Pingraphy templates/themes will work with all browsers.
12. Membership cancellation
Cancelling your Membership Subscription means you lose access to the all premium product downloads, updates and Support. If you want to re-sign for our Club subscription you’ll need to pay the one-time sign-up fee again.
(We reserve the right to change or alter the current set of Terms and Conditions without prior notice.)